Terms and conditions of service

1.- This agreement supersedes any other written or oral agreement reached between MUSERVIDORES and the customer.

2. MUSERVIDORES will provide products and services in exchange for the payment of fees and compliance with the terms and conditions of this Agreement.

3. MUSERVIDORES reserves the right to cancel the service for any reason with twenty-four hours' notice. MUSERVIDORES does not waive any rights under this agreement upon termination of the service. MUSERVIDORES reserves the right to refuse service to anyone at any time and for any reason.

4. MUSERVIDORES provides hosting and related services (including, but not limited to, dedicated servers, server colocation, virtual private servers and related services) in exchange for payments generally billed monthly (although some services may be billed for longer terms). All services are billed in full increments of the billing term (except for the first month on certain plans).

5. By signing up and submitting the first payment, the Customer certifies that they have read and agree to be bound by the Agreement. Payment for and use of the products and services of MUSERVIDORES means that the Customer has read and agrees to be bound by the current version of the Agreement. The current version of the Agreement is available on the website of MUSERVIDORES at muservidores.com. The customer acknowledges that it is their responsibility to check for updates to the Agreement on the website of MUSERVIDORES. These terms were last modified on May 22, 2026.

6. Failure to pay on time may result in the interruption of all services on the Customer's account. If the Customer's service is interrupted, a reactivation fee of $10 USD per service may be charged at the discretion of MUSERVIDORES. Service interruption does not cancel the Customer's service. MUSERVIDORES may cancel services for non-payment after (0) hours.

7. If the service is canceled, the customer is not entitled to a refund and is prohibited from any further use of the services of MUSERVIDORES.

8. All sales are final. No refunds will be provided for any product or service.

9. All orders must include the Customer's real name, mailing address, phone number and email address. Providing false information may result in the immediate cancellation of the Customer's account without refund.

10. Dedicated servers and virtual private servers are unmanaged services. Unmanaged services only include support for network, power and hardware issues. System administration assistance is available as part of our server management services, an additional service that must be purchased as an add-on.

11. Our support team usually communicates news via email, WhatsApp or any other channel; it is the Customer's responsibility to stay attentive to the team's communications.

12. EACH OF THE PARTIES HEREBY IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREIN.

1. Installing or distributing "pirated" software or other software that is not properly licensed for use by the customer. Warez and any related activity (including hyperlinks on pages hosted on our network). Use of BitTorrent to distribute illegal and/or copyrighted material without the express written consent of the copyright holder.

2. Introducing malicious programs into the network or servers of MUSERVIDORES or other products and services of MUSERVIDORES (for example, viruses, trojans and worms).

3. Interfering with or denying service to any user other than the customer's host (for example, a denial-of-service attack).

4. Any activity related to TOR/VPN or any other anonymity network and/or service.

5. Any activity related to mining / farming / plotting of cryptocurrencies / virtual currencies (Bitcoin, Ether, Monero, Chia, etc.).

6. MUSERVIDORES may immediately suspend and/or terminate the customer's service for violating any provision of this policy, by verbal or written notice, which may be provided by voicemail or email. Before suspension or termination, MUSERVIDORES may try to work with the Customer to remedy violations of this policy and ensure they do not happen again; however, MUSERVIDORES reserves the right to suspend or terminate based on the first violation. No refunds or credits will be granted for services suspended and/or canceled due to a violation of this policy.

1. Setup guarantee: After receiving an order, full payment from the Customer and approval, MUSERVIDORES will install the requested products or services for the customer's use within (24 to 48) business hours. MUSERVIDORES may occasionally be out of stock of a particular product or service, in which case MUSERVIDORES may delay the setup until the product or service becomes available. If the products or services are not delivered within 48 hours, the customer may request a prorated monthly fee based on the length of the delay. The customer is responsible for requesting this service credit and providing evidence to support the claim by submitting a support ticket within two (2) days of the original order date.

2. Network availability guarantee: MUSERVIDORES guarantees 99% uptime on its network. If the network is unavailable for more than 15 consecutive minutes, the customer may request a service credit based on a prorated monthly fee equal to the length of the outage. The customer is responsible for requesting this service credit and providing evidence to support the claim by submitting a support ticket within twenty-four (24) hours of the outage.

3. MuOnline services guarantee: MUSERVIDORES , guarantees delivery of MuOnline services within no more than 24 hours, with client, server and website working.

4. Domain registrations: All domains registered by MUSERVIDORES , are only to be used within the servers of MUSERVIDORES , and domain transfers or DNS changes to external servers cannot be requested; MUSERVIDORES reserves the right, exceptionally and in some cases, to make these changes.

4.1 Domain registrations for MuOnline Packages: All domains registered by MUSERVIDORES , are only to be used within the servers of MUSERVIDORES , and domain transfers or DNS changes to external servers cannot be requested; MUSERVIDORES rejection of this policy constitutes a breach of contract and may result in the immediate termination of any associated customer service.

5. General support guarantee: MUSERVIDORES , guarantees a response within 4 hours during business hours (9 AM to 11 PM Argentina time), through any contact channel: email, WhatsApp or ticket system.

6. Price guarantee: QUOTES all our services are priced in US Dollars; in some countries local currencies are accepted (ARGENTINE PESOS, PERUVIAN SOLES, CHILEAN PESOS, COLOMBIAN PESOS, URUGUAYAN PESOS, VENEZUELAN BOLÍVAR FUERTE). Exchange rates for these local payments are set by the crypto currency market (BINANCE).